5 Easy Steps to Enhancing Your Security Guard Service
What we have discovered is that almost all security guard companies are capable of supplying the support that property supervisors want, but too often do not because of a lack of ongoing excellent management procedures.
Safety guard companies are unlike any vendor a property supervisor usually hires. If you hire a painter, then you can see whether or not they do their tasks by looking at the walls. But when you hire a security guard company, how often can you see whether the guard company is doing their job which includes running background checks and drug screenings, providing good training for your guards, and effectively tracking and supervising your guards. In most cases they likely are, but it’s important to employ a method of verification and quality management to ensure that problems associated with the deficiency of performing these tasks don’t start to happen.
In this guide we’ll discuss five (5) easy steps to improving your safety guard service and attaining what you imagine as your perfect event security London.
Display Your Guards Qualifications
In most nations, guards have been mandated to have a specified amount of training before they could start working as security guards. If your condition is among those states, ensure your security guard company is compliant.
If you’re in a country where there are no state requirements for guard certification, then inquire into the sort of training that’s being provided by your security provider and inquire does it look adequate.
It is also your security guard company performing history and drug screenings on all your guards until they send them to your property? If they are, they ought to be supplying you with verifications. If not, why?
Another excellent way to display whether the guard is a fantastic fit for your property is to perform a brief”interview” to get a sense of the guard and also to explain your expectations. This initial dialogue will tell you a good deal about what to expect from this guard and it gives you a chance to request a different guard if you feel it is essential.
Assess Guard Training
Though most security guard companies have an extremely thorough orientation that introduces each guard to the company itself, in several circumstances the guard’s orientation to his delegated property is not as complete. We call the orientation for the delegated property”Site Specific Training”. Find out what your site specific training looks like:
• Can it happen at your premises?
• Who does the training?
• Just how long is each officer educated?
• Just how long does the security company double lender?
• How thoroughly are your post requests explained?
Determine the answer to each of the questions and make sure they match what you feel is adequate. You should even think about sitting in on your safety guard business’s orientation and also your site specific training to get an understanding of what goes on preparing a guard to work in your premises.
Guard supervision is among the more important factors of good security guard support. When security companies deliver poor supervision, there is not enough emphasis placed on preventing errors, problems, and complaints. Lack of supervision also removes the opportunity for the guard to learn and better understand their responsibilities. When the guards aren’t being supervised, they start to feel their job is not significant and they start to see themselves as less of a region of the security group. When guards don’t feel like part of your group it generally contributes to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors may not be included. If your contract does not demand onsite oversight, how does your security guard company remotely oversee its defenses? Outside the normal security company field manager spot checks, the two methods of remote supervision that prove most successful are:
In case your guards must make rounds of your premises, then a method for tracking them while on duty is essential. Officer Tour Tracking Systems offer a remote means of tracking the guards while they are on your premises. These tracking systems allow the security guard company to monitor the log and time the action of these guards while they are making rounds to various areas on your premises. Many Officer Tour Tracking Systems can create reports which enable the safety guard company to quickly get an understanding of whether the guard is making rounds. The property manager should also be given with an abridged version of those reports.
Along with Officer Tour Tracking systems, we have discovered that using a method for guards to check in frequently with the safety guard provider provides a way of making sure each guard is secure and alert. Using guards check-in frequently together with the safety guard company, at least each 30 minutes, guards feel their safety is important and being awake and alert is also an significant part their job.
Expand Your Favorite
After hours inspections of your guards are almost always great ways of finding out just what is occurring with your safety while you aren’t there. Through these inspections, make sure that you ask your safety guards questions regarding their responsibilities and duties to ensure they know their tasks. In reality, we suggest having your safety guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) with a certified security adviser as part of your ongoing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing exactly that. Bear in mind, when choosing a security adviser be confident the adviser is not really a security guard company. If so, your audit is guaranteed to develop problems with your current security guard company.